FAQ & Troubleshooting
Welcome to the Common Issues & Fixes overview for support with frequently encountered challenges in website content editing. Here you will also find our Glossary of Web Terms and a comprehensive FAQ for quick guidance.
Common Issues and Fixes within the CMS Modules
When editing pages, modules or other activities in the CMS, our team repeatedly encountered minor problems, for which we offer you a small reference guide here to help you find quick solutions.
❓ | Error | 💡 | Fix |
|---|---|
The heading breaks in the wrong place / does not break at all. | Line breaks can be inserted manually using HTML tags. Insert ­ at the appropriate place in the text. For more instruction, check the html section below. |
My inserted image is cropped and shows the wrong section of the image. | When uploading media data, you can set precise views in the media settings to specify which image sections are to be displayed in which formats. Go to the media settings and crop the image correctly. |
The Heats on the Heatmap have the wrong position | when that happens you need to use the external tool to reset the position of the heats and transfer the coordinates into the configuration in the CMS module. This can be repeated unlimited times but the external tool settings cannot be safed. The coordinates have to be created as soon as you close the external tool. |
FAQs
The page deals with a specific topic
- Users who come to the page via Google can immediately see what
the topic is or the context - The page has unique content (there is no other page that deals with
almost the same content)
The page can only be understood in conjunction with other higher-level pages.
- The page exists in different versions.
- There is very little text on the page – it is used for navigation purposes only, for example.
- The URL contains parameters (e.g. in the form of pagination or anchors)
A breadcrumb is a type of navigation aid that shows users where they are within a website and how they got there. For us, the Breadcrumb is generated automatically from the Navigation link. Even if a site is not shown in the main Navigation, we need to connect it logically and hide the navigation link. That is why consistency in the presentation and structure of navigation is so important to us globally.
Lorem Ipsum
Lorem Ipsum
P-, F-, H- and C-numbers are identifiers used in a company's product database. They help categorize and manage different types of items, such as products (P), product families (F), or product chapters (H, in Germany C), and are essential for organizing inventory, streamlining logistics, and ensuring accurate tracking across systems.
- P-number = product = https://de.hn/en/a/952520
- F-number = product family = https://de.hn/en/f/43290
- H-number = product chapter (not DE) = https://de.hn/en/h/680
- C-number = product chapter (DE) = absolute Link for example https://www.dehn.de/de-DE/store/category/C473/kombi-ableiter-typ-1-typ-2
Glossary of Terms - Web and CMS
If you would like to delve deeper into the topic of web editing, we have provided a link to a glossary with clear definitions of common web and CMS terms.
HTML Tags
A HTML tag is a small piece of code inside angle brackets (< >) that tells the browser how to display text or elements on a webpage. Here you will find further information on HTML tags that can make your daily work in the CMS easier. If you have any questions, please feel free to contact the web team at any time.
If you would like to know more about HTML tags, you can find further information here.
Tag | Meaning / What it does |
|---|---|
­ | Soft hyphen – marks where a word can break into a new line if needed A verylongwordthatmaybreak → may break into |
<sup> | Superscript – shows text a bit above the line (e.g. 10<sup>2</sup>) 10<sup>2</sup> → 10² |
<sub> | Subscript – shows text a bit below the line (e.g. H<sub>2</sub>O) H<sub>2</sub>O → H₂O |
<br> | Line break – jumps to a new line (like pressing Enter once) First line |
<i> | Italic – slants the text (visual styling) <i>Italic text</i> → Italic text |
<em> | Emphasis – usually also italic, but semantically means "stress this word" <em>Important</em> → Important |